RETURN & REFUND

Refunds. 

As the Services are online programs, PNC is generally unable to offer a full or partial refund of your payments to PNC, including the Subscription Fee once access to the Services has been provided to you (a “Refund”). Notwithstanding the above, PNC may provide a Refund, in PNC’s sole and absolute discretion, if a Refund is requested within seven days of purchase. If technical problems prevent you from accessing the Services, your only remedies are either replacement of the Services or a Refund, as solely determined by PNC. PNC may refuse to provide a Refund: (a) if you already accessed paid content on the Services; (b) if you accessed the “Downloads” section or other pieces of downloadable content; (c) in cases of fraud; (d) due to refund abuse; or (e) due to other manipulative behaviour that may entitle PNC to a corresponding legal claim. Each Refund amount shall be decided by PNC in its sole and absolute discretion and shall be based on the particular details of each Refund request. Furthermore, if you access the paid content of the Services or the “Downloads” section, the maximum amount of Refund PNC is able to offer is equal to the lesser of: (a) the amount paid to PNC minus the cost of the corresponding course notes for that program, as described on pnclearning.com, or elsewhere in PNC’s marketing materials; or (b) the amount paid to PNC multiplied by the percentage of the Service you have not accessed, as determined by PNC. You may submit a Refund request using this tool: https://www.videoask.com/f5m0z9gms.

Additional Terms for Purchases made from REED.co.uk (the “REED Terms”)

Under the Reed Terms, you may cancel your purchase of a Course made through REED.co.uk within the period of 14 calendar days from the date on which you purchased the Course (the “Cancellation Period”). Note that if you redeem your voucher during the Cancellation Period, you expressly request PNC to begin providing the Course materials immediately and you acknowledge that you lose your right to cancel the purchase of the Course and receive any refund for it.

In case you decide to cancel your purchase of a Course during the Cancellation Period, it can be done in the following way:

• You may submit a Refund request using this tool: https://www.videoask.com/f5m0z9gms.
• Upon receipt of a Cancellation Form, PNC will evaluate the Cancellation Form and determine if the request was timely made and if course materials were accessed.
• If you cancel the purchase of a Course within the Cancellation Period, PNC will issue a refund for the Course within 14 calendar days from the day on which PNC determines you are entitled to a refund.
• In the event of a conflict between the REED Terms and the Terms of Use, the REED Terms shall control but only to there extent of such conflict.