July 4, 2019

Last Updated on August 29, 2022 by MaychelleN

Having come from a computer science background, I love data. And one of the things we love about online courses is the amount of data points we can track and the ability to constantly solicit feedback from students to help us improve our course materials.

The Survey

We recently sent out a survey to student’s who have worked with the course for a while now and asked them three important questions:

  1. What is the main benefit you receive from PNC Learning’s insurance licensing courses?
  2. Who do you think would benefit most from this program?
  3. How can we improve this program to you?

The Results

The results are in and I’m happy to report that they’re overwhelmingly positive. Here’s a quick summary (edited for comprehension and brevity)

  1. What is the main benefit you receive from the insurance licensing courses?
    1. The breakdown on important key concepts
    2. Easy to understand audio lectures that cut down study time
    3. Being able to learn at my own pace with guided instruction
    4. No need to waste time commuting to physical classes and back
    5. To save money
  2. Who do you think would benefit most from this program?
    1. Someone overwhelmed by the size and complexity of the CAIB textbooks
    2. Someone like me who has 2 young children and I can study in my spare time in the comfort of my own home
    3. Someone who is working full time and wants a new career but can’t commit to classes
    4. Someone motivated and likes to study on their own schedule
  3. How can we improve this program to you?
    1. More practice questions
    2. More visuals
    3. Throw in a course on how to start out selling insurance once you pass the exam


So what do we do with this data? We use it to make our courses better and make sure even more students are successful using the programs.

For Question #1, we’ll double down on those benefits and try to make things even more convenient, flexible, and easy to understand for students.

For Question #3, we put together a timeline and will be adding more practice questions and graphics/charts to help students understand the material better and maybe make things more visually interesting. We’re also working with a very experiences sales expert, who’s worked with multinational organizations as a VP Sales-for-hire, to create a sales course for insurance brokers.

And if you’re someone mentioned in the results for Question #2, then you should consider using PNC Learning’s insurance licensing courses to help you prepare for the insurance exams.

If you’re not sure which one is right for you, contact us and we can help point you in the right direction.

Jacques Wong is the CEO and Director of Education at PNC Learning. An award-winning licensed insurance broker with over 15 years of experience in both education and the insurance industry, Jacques is recognized for his expertise and effective communication strategies. He achieved the highest provincial scores on his CAIB* 3 and CAIB* 4 exams and contributes to leading insurance publications. Jacques is dedicated to making insurance knowledge accessible for everyone through his unique approach and online content.

Jacques Wong

 Jacques wong


The Best way to learn about our courses is to try them for yourself.




PNC Learning was started by insurance professionals for insurance professionals.

Our goal is to help you get a strong start in the industry and assist you as you seek to learn more and move up in the industry.